Anonymous
map-marker Hamtramck, Michigan

Refund

The hotel did not accommodate me as a guest after paying in advance and requested accommodations not given .I was charged unlawful for the room after checking out immediately.
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Kathryn W Rki

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Verified Reviewer
| map-marker Saginaw, Michigan

Weed smell exiting the elevator, in front of our. Room not cleaned

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Greektown Casino Hotel - Weed smell exiting the elevator, in front of our. Room not...

I booked a room to surprise my sister for her birthday. For Vakentine' Day.

We arrived February 13th. We were given a room on the 25th floor, that was not an issue. When we exited the elevator the smell of weed was so strong it made me ill. I have Lupus and I am very susceptible to smalls.

My sister even commented about it as well. When we enter our room it was cool. But we let it be, because we were going down stairs. When we came back the smell of weed was right in front of our door.

So either the room across from us or next to us were smoking. My sister contacted the front desk both times. They said the have detection devices, obviously they don't work. So far, this has not been the pleasant get away I anticipated.

There was a Qtips on the floor in the bathroom, the room just wasn't that clean. I expected a great clean room, that is what you advertised on your site. I found it to not be clean, and the weed smell was such a disappointment. For the price I paid for the room I could of taken her to Soaring Eagle, where I know the rooms ate very clean, and I don't have to deal with people smoking pot.

You shoukd cC300omp my sister a room.

It was her Birthday surprise that was ruined, plus it is her favorite Casino. Julie Moeller,

248-872-****

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User's recommendation: Beware

Shawn D Qex

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Verified Reviewer

Excessive fees on food @ Sportsbook

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This applies to the Sportsbook restaurant only. They charge 3 separate fees for carryout orders.

The first is a "TO GO Fee" $2, the second is "MISC. NO TAX" another $2, and the third is a "SERVICE FEE" $3. That is a total of $7 just to place a carryout order. Absolutely ridiculous!

I questioned the individual taking my order. He said the company gets some and he gets some. So is this a tip of some kind? Does management know what he is adding?

Don't know because I cannot get an answer from anyone in authority. I think they need to post a sign disclosing these fees and what exactly they are for.

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Preferred solution: A refund of $5 for each instance of excessive, undisclosed fees for carryout at Sportsbook restaurant. I've encountered this twice.

Janea B Jgp

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Verified Reviewer
| map-marker Columbus, Ohio

Dealers not knowing how too count or work the table with too many people

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At the table that has 3 dice the dealer dont know how ow to count and passed other people money out he was having to take a lot of time and he is unable to maintain a crowd
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User's recommendation: Have an experienced dealer

Anonymous

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Verified Buyer
| map-marker Warren, Michigan

Dealer not knowing how to count or work the table with too many people

Greektown Casino Hotel - Dealer not knowing how to count or work the table with too many...
I was playin at a three dive table and my dealer was counting right and didnt know who played what I lost about 18!dollars due to him not performing correctly like her failed the audition part but still got the job
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Resolved
Daniel W Whz

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Verified Reviewer
| map-marker Detroit, Michigan

Resolved: Self serve snack area

Updated by user Nov 26, 2023

Company fixed the issue and I have been provided with apology. Finally got a hold of someone.

Employees were on strike so it took longer than usual.

Thanks to Chris the food and beverage manager for being so helpful and understanding. Thanks again Chris.

Original review Oct 26, 2023
I used the Monroe Market self serve area on 10/21. No where does it state that there was going to be a temporary hold of $50. Here it is the following Thursday and it is still pending. I need this money. I bought nothing and need this money put back in my bank account. I didn't even plan on it taking 50 out of my budget. This has caused me a big problem. I need this money put back asap.
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Loss:
$50
Pros:
  • Slow to refund money

Preferred solution: Full refund

User's recommendation: Be prepared to have $50 held for a longer than usual hold.

Janea B Qgp
map-marker Columbus, Ohio

Dealers not knowing how too count or work the table with too many people

Dealer was counting slow and mistakenly paying out like he only passed the audition part of the interview cause they gave him hope.the dealer on 3 dice almost like roulette could barley count and I kept getting under paid cause he wasnt able to c who put the bet up
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User's recommendation: Put a trained dealer on the table

Anonymous
map-marker Columbus, Ohio

Sold old stale cigarettes out of vending machine

Purchased cigarettes from the casino vending machine on Friday 11/24/23 and they were stale. I threw away $15.00
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Latasha T Yip
map-marker Detroit, Michigan

My bonus and my money was taken from me

I was playing lobster mania, and I was kicked out of my bones in my money was taken away! This is the third time Ive been kicked out of my bonus.

Ive called customer service several times and I was promised that I will receive feedback via email. I have yet to receive an email I have yet to receive a call back and I spin thousands of dollars with this game, this is the drawing board I just got kicked out and I was not able to take a screenshot of anything because he kicked me off the system. I reach out to the online chat and hes giving me the runaround as well. I want my money back!

I also want my bonus . im also due for two other $20 promotions that I never receive.

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Loss:
$100

Preferred solution: Apology

Anonymous
map-marker West Bloomfield Township, Michigan

Complaint

My family and me on the day of check we were packing to leave, I had some items on a chair by the window, when I took them off the chair something in the crease of the seat looked like rocks in the crease of the chair but it was moving it was bugs. All I can say is it GROSsed ME OUT!!!
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jazmine F Mad

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Verified Reviewer
| map-marker Detroit, Michigan

No help from front desk. I'm stranded!

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Im from Flint, I had just got in an argument with my boyfriend and he left me stranded. I didnt know what to do so I asked could I get a refund so I can get an Uber home. The lady just flat out told me no. She didnt recommend anything or try to help. These people are careless. I cried for the longest in that room by myself. I just wanted to go home. I will tell everyone I know not to go there. The worker I dealt with is heartless and I will never forget this!
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Loss:
$245

Preferred solution: Full refund

Tracie K Dsn
map-marker Denver, Colorado

Ive been a loyal customer for years only to be turned away from your parking attended

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Updated by user Jun 13, 2022

No it wasn't, I was told I needed to park at any lot and pay to weekends because it was there policy. I have deleted my app for greektown and will not return.

Original review Jun 11, 2022
Parking was turned away because parking attended said I can only park on weekdays. I had the silver card then after the pandemic was given advantage card , the counter lady said I was the said ;, well it's not . Was told to park at any lot we were like what how come we never got a email or something we wouldn't have come all the way downtown very disappointed with your casino.
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Preferred solution: Anything that's worth us coming back ro your casino

Anonymous
map-marker Westland, Michigan

Lack of concern for hotel guest traumatic experience

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I and 4 other women were Stuck in casino hotel elevator fir an hour. Upon release 2 of us Required oxygen and blood pressure extremely high. Casino offered no apology, no what can we do to make this better. NOTHING!! The Experience was frightening and traumatic. I will never go to greektown casino again,
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User's recommendation: Don’t go!!!

Cheryl H Wzb

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Verified Reviewer
| map-marker Detroit, Michigan

Go beautiful

Updated by user Dec 28, 2019

No

Original review Dec 27, 2019
I want my information. Lost my email. Booking com will not answer me
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Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Cheryl H Wzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mount Morris, Michigan

No. The company does not answer

I have call 10 times no answers. I want email call Hotel they give me 23374SB209953 I want my email information
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